Social tariffs explained
In short: Social tariffs are cheaper broadband (and sometimes mobile) offers for people receiving certain benefits. They’re offered by a growing number of providers. Eligibility and pricing vary; you usually need to prove you’re on a qualifying benefit. Ofcom and the government encourage take-up—check your provider’s website or contact them to see if you qualify.
What is a social tariff?
A social tariff is a discounted broadband (and in some cases mobile) product for customers on specific benefits. They’re designed to keep people connected at a lower cost. Speeds and terms vary by provider; they’re typically sufficient for browsing, streaming, and video calls.
Who’s eligible?
Eligibility depends on the provider. Commonly it includes people receiving Universal Credit, Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance, and some other benefits. Providers may ask for evidence (e.g. a letter or benefit award). Check each provider’s criteria—they’re not all the same.
Who offers them?
Several large and smaller providers offer social tariffs. Ofcom publishes a list of providers and products; it’s updated as the market changes. A quick search for “social tariff broadband” or “[provider name] social tariff” will point you to current offers. We don’t list every product here because eligibility and pricing change; always confirm on the provider’s site or by phone.
How to apply
Contact the provider you’re interested in (or your current provider) and ask about social tariffs. You’ll usually need to confirm you’re on a qualifying benefit and may need to provide evidence. There’s no single application form; each provider runs its own process. If you then move to a standard deal, One Touch Switch is how most people change provider without coordinating the handover themselves.
Evidence note: Eligibility and product names change. Use Ofcom’s published list of social tariff providers and each provider’s own page when you apply—we summarise mechanics, not live price sheets.